Masterclass Workshops

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Elevate your dealership’s service department to unparalleled levels of excellence with our two-day Masterclass Workshops, hosted monthly at the Pinnacle Training Center in Atlanta, GA. Just 35 minutes from the airport, this premier event offers a comprehensive and immersive experience designed to enhance profitability, improve customer interactions, and optimize service operations. Our Masterclass Workshops focus on equipping your team with actionable skills and strategies to excel in today’s competitive automotive market. With tailored content for both service advisors and management teams, these workshops are designed to foster growth, collaboration, and measurable improvements.

Workshop Details

Day 1: Setting the Stage for Success

1:00 PM – Registration

Begin with a seamless check-in process and meet our expert instructors.

General Sessions

Dive into industry insights and strategies designed to spark transformational change.

Private Dinner

An exclusive networking opportunity to connect with peers, share ideas, and build valuable relationships.

Workshop Details

Day 2: Interactive Learning and Application

9:00 AM – General Sessions

Deepen your understanding with focused discussions and advanced techniques tailored to your role.

Interactive Q&A Lunch

Engage directly with our experts, ask questions, and gain clarity on critical topics.

3:00 PM – Closing Remarks

Leave with actionable takeaways and a clear roadmap for implementing changes at your dealership.

Focused Learning Tracks

By focusing on customer engagement and result-oriented practices, service advisors will leave empowered to foster loyalty and maximize success in every interaction. Managers and directors will leave with a strategic blueprint for driving departmental excellence and profitability.

  • Designed specifically for service advisors, this workshop equips participants with the tools needed to:
  • Build trust through transparency and consistency.
  • Communicate non-confrontationally to resolve customer concerns effectively.
  • Master metrics and strategies that drive customer satisfaction and increase revenue.
  • This dynamic program provides service managers and directors with the knowledge and skills to:
  • Analyze departmental financials and identify growth opportunities.
  • Enhance customer engagement to improve retention and satisfaction.
  • Coach and develop teams to align with organizational goals and achieve peak performance.

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Why Choose the Masterclass Workshops?

Expert Guidance

Learn from John Fairchild and other industry leaders with decades of experience in Fixed Operations.

Tailored Content

Workshops are customized to address the unique challenges faced by service advisors and management teams.

Hands-On Learning

Engage in interactive sessions that emphasize real-world application and measurable results.

Networking Opportunities

Connect with like-minded professionals and expand your industry network.

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Join Us at the Pinnacle Training Center

Transform your dealership’s service operations with Fairchild Automotive Solutions’ Masterclass Workshops. Whether you’re looking to elevate customer interactions or refine managerial strategies, our workshops offer the tools, insights, and inspiration needed to succeed

Spaces are limited, so don’t wait! Sign up now to secure your place at the next Masterclass Workshop and take the first step toward driving remarkable results at your dealership